Quality Assurance

Quality Assurance Plan

Quality Assurance at both the operational and statewide level are important components in delivering exceptional pre-hospital medicine. At the local operational level (county), the program must develop and maintain a Quality Assurance Plan as outlined in the Code of Maryland Regulations (COMAR 30.03.04.02). The Quality Assurance Plan identifies operational programs and policies that provide oversight of the EMS delivery process within the entire program.

The plan in Queen Anne’s County is implemented concurrently with the volunteer and career EMS programs and ensures that all patient care reports are thoroughly reviewed to identify protocol compliance or variances in patient care. Through the identification of provider and system inadequacies, the Quality Assurance Team works to provide remedial and continued training for all providers to improve service.

Additional Training

In addition to reviewing and improving existing EMS providers, the Quality Assurance Officer also has the responsibility for oversight of precepting programs for both newly-licensed providers and providers with experience from outside of Queen Anne’s County. The process gives these providers the opportunity to enhance their knowledge of patient treatment guidelines and to become acclimated to Queen Anne’s County operational policies while under the direction of an experienced Queen Anne’s County field preceptor.

Quality Assurance Reviews

Queen Anne’s County is dedicated to providing the highest level of care possible to its citizens and visitors. While we do conduct routine patient care reviews, we also count on you to report actions that you feel warrant a Quality Assurance review. If you see something that you feel should be reviewed, please contact Assistant Chief Scott Wheatley via email or phone at 410-924-7436.