Sanitary District Service FAQs


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Contact Information Sanitary District Sanitary District Overview Annual Drinking Water Quality Reports Sanitary Std Specs & Details Sanitary District FAQs Billing Service Flushing Schedule KNSG WWTP Sewer Allocation Policy Septic Pump-Out Program Southern KI Sanitary Project Solid Waste Division Solid Waste Overview Solid Waste Curbside Study Solid Waste Management Plan	Services > Public Works > Sanitary District > Sanitary District FAQs > Service Public Works - Sanitary District How do I get public water and/or wastewater extended to my property? If you are not currently within the service area, you will need to amend the Master Water and Sewer Plan. Typically extensions are discouraged to areas not within the designated growth areas. Call the Sanitary District office for more information. If in the service area, you should already be receiving a quarterly bill. If your proposed use requires additional sewer (and/or water) allocation, you will need to pay all applicable permit fees. How are new extensions paid for? The Queen Anne's County Sanitary District is a public enterprise system, which means it must be self-supporting and does not receive tax dollars to operate. Therefore, water and wastewater projects resulting from new development are paid for by the developer. The cost of extending service is borne by the developer requesting the service. Engineering designs are reviewed and approved by the Sanitary District. Once approved, a surety typically must be in place to ensure the work is completed to the approved design, and an inspection fee is paid to the Sanitary District to reimburse the District for field inspection. The property owner would then hire the contractor of their choice to perform the actual construction. In some cases, the County serves existing developments that have been identified as having failing septic systems. In these cases, an assessment is placed on each property for a period of twenty (20) years and transfers with the sale of the property. What should I do if sewage backs up into my house? The back-up of sewage through the drains in your home or business is an unpleasant situation. Fortunately, there are steps you can take to protect your property. We have staff on-duty around the clock. Call our service number (410) 643-3535. After business hours, and on holidays and weekends, your call will be answered by the County's Emergency Services dispatchers. Wastewater flows through small lines on your property to the larger, county lines in the street. From there the sewage travels by vacuum to a water reclamation facility. While there is always flow, it is far from constant. There is a large peak in the morning between 6:00 and 9:00 a.m. There is a lesser peak in the evening between 5:00 and 7:00 p.m. Each day over a million gallons of wastewater safely reaches the county's facilities to be reclaimed and returned to the environment. Unfortunately, a blockage in the sewer line or a mechanical malfunction can interfere with this normally quiet, out-of-sight process. A blockage in the private or county line causes a backup through floor drains and toilets at the lowest point in your home or business. The overflow will continue until the blockage is removed or until sewage is no longer entering the line. IF AN OVERFLOW OCCURS: Call Our Emergency Services Line at: 410-643-3535 If the sewer cleanout is accessible, an emergency crew will be able to determine if the blockage is in the customer's line or in the county line. If the blockage is in the county line, the crew will be able to break the blockage, ending the back-up. If there is no cleanout, or if the cleanout cannot be located, you will need to call a plumber to assist you. DISCONTINUE INSIDE WATER USE What causes a sewer back-up? Anything which should not be in a sewer line has the potential of causing a blockage. For example: Kitchen grease, disposable diapers, and sanitary napkins can accumulate and cause a blockage. Tree roots seeking moisture can grow through cracks in the lines, causing a blockage. Illegal hookups allow excess water into the lines. Outside stairwell drains, sump pumps, roof leaders, and drain gutters should never be connected to the sewer system. A sewer system is designed to carry a predetermined amount of sewage. Rain water not only overloads the system, but also raises the cost of the treatment process. As we operate one of the Country's largest vacuum collection systems, it has other problems that are unique to that type of system as well. What can I do to prevent back-ups? To protect your property follow these simple steps: DON'T put diapers or sanitary napkins in the toilet DON'T dispose of grease down the drain DON'T plant trees near sewer lines DON'T connect any drains or sump pumps to the sewer system DO have a plumber's test plug available (available at hardware stores) to block drain during a back-up. DO hire a plumber to install a backflow valve on the lowest drain line. Regularly inspect and maintain the valve. DO modify the plumbing line so that water is pumped to an upper level drain, eliminating the drains at the lower level. DO locate and keep accessible the sewer cleanout in your front yard. DO check your homeowner's insurance policy. You typically need to purchase an additional insurance rider to be covered for back-ups. If you are not covered for back-ups, call your agent for information on costs and coverage options. Do you know where your cleanout is? The cleanout is a pipe located near the property line that rises from your sewer line to ground level and is capped. Quite frequently, the cleanout becomes buried or hidden over the years and becomes forgotten. In some cases, older home may have never had a cleanout installed by the plumber. As a property owner, you are responsible for your cleanout. If the cleanout is buried, a registered plumber should be able to locate and raise it for you. If it is hidden, you will need to make it easy for our crew to access. When your cleanout is accessible, the Sanitary District can correct any problem that may be disrupting your service on the county side of the line.	Public Works - Sanitary District 310 Bateau Dr PO Box 10 Stevensville, MD 21666 ph: 410.643.3535 (Service) ph: 410.758.2574 (Billing) fx: 410.643.7364 Chief Sanitary Engineer: Alan Quimby, P.E. aquimby@qac.org Hours 7:30am - 4:30pm Monday - Friday
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