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Public Works - Cable Franchise Office

Press Release - Digital Migration - August 2010


View Our Cable Ordinance, Adopted October 2003

 

Cable Franchise Agreement with Atlantic Broadband - July 2004


The Department of Public Works enforces the County's cable franchise agreement with Atlantic Broadband (dated July 6, 2004). Queen Anne's County currently does not set basic cable rates, but does require a certain standard of service for county subscribers.

If you have a complaint about any aspect of your cable television service, including billing, first call Atlantic Broadband at (800) 559-1746. You may also visit their local office at 330 Drummer Drive in Grasonville. Give Atlantic Broadband an opportunity to resolve the complaint prior to contacting the County or FCC. Click here for the FCC Fact Sheet Concerning Cable Complaints.

If you are unable to resolve your complaint with Atlantic Broadband, call the County Cable Franchise Administrator at (410) 758-4064 x2089, fax your complaint to (410) 758-3036, or email the complaint.

Internet and VOIP (Internet phone) complaints may be sent to the FCC at this website

If you live in an incorporated municipality, it's likely that your municipality granted and enforces it's own franchise agreement. In that case, Queen Anne's County has no authority over cable television matters within that incorporated municipality. Your Franchise Authority information should be on your cable bill.



Public Works - Cable Franchise Office
312 Safety Dr.
Centreville, MD 21617
ph: 410.758.0925 x4136
fx: 410.758.3341

Hours
7:30am - 3:30pm
Monday - Friday