Department of Emergency Services (DES)

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  1. QAC 911 Dispatcher Retires after serving the community for more than 30 years!

    December 23, 2017 is Public Safety Dispatcher, Debra Shelton’s final shift at the Queen Anne’s County 911 Center. She started her career as a full time dispatcher on November 18. 1987. The Queen Anne’s County Commissioners and Department of Emergency Read on...
  2. Animal Control Seeks Help with Abandoned Dog in Barclay

    PRESS RELEASE December 15, 2017 Beth Malasky bmalasky@qac.org QAC Animal Control Seeking Information about an Abandoned Dog in Barclay Barclay, MD - On 12/15/2017 Queen Anne’s County Animal Control responded to the Barclay Depot store at 1207 Goldsb Read on...
  3. QAC DES Training Academy Fire Officer One Course Complete

    Queen Anne’s County Department of Emergency Services Training Academy just completed a fire officer one course that consisted of four career members of the department as well as two volunteer members from Kent Island Volunteer Fire Department. Read on...
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The Queen Anne's County Department of Emergency Services is a department that brings together four closely tied yet distinct functions or divisions, operating under one umbrella. The Communications, Emergency Medical Services, Emergency Management, and Office of the Fire Marshal functions are lead by Assistant Chiefs who oversee complex organizations, have equal rank, and manage their divisions as separate operations, while at that same time enjoying a close partnership with the other Chiefs sharing ideas and resources. One Division does not take higher priority over the other; each has an equal voice in the decision making process of the Department. Budgets are prepared independently forming a Department budget with four components while distinct needs may be met by transferring funds as needed across the Divisions.

This model creates a functioning team of emergency services providers under a common infrastructure.  Administrative and support cost are shared across divisions providing for economies of scale.  Division staff are crossed trained to better serve the community and accomplish our mission.

Vision
To create and maintain a leading edge emergency services organization of highly trained, technologically driven, competent career and volunteer professionals dedicated to exceeding our customers' expectations through such time honored values as commitment, community involvement, integrity, pride, compassion and a duty to excel.
Mission
The preservation of the lives and property of the citizens and visitors of Queen Anne’s County through the provision of efficient and effective communication resources, emergency medical services, emergency preparedness, and fire, prevention, and education. These critical services are provided with pride and compassion.

DES Organizational Statement 

The organization of the Queens Anne’s County Department of Emergency Services (DES) is somewhat different than most other traditionally organized public safety structures. In many jurisdictions, several of these functions are split among several different Departments creating competition among the functions. In others, one function may be place subservient to another with in the same organization. In 2004 the County approved Title 21 Subtitle 3, thereby creating a department that brings together four closely tied yet distinct functions or divisions, operating under one umbrella. The Communications, EMS , Emergency Management, and Fire Services functions are lead by Division Chiefs who oversee complex organizations, have equal rank, and manage their divisions as separate operations, while at that same time enjoying a close partnership with the other Chiefs sharing ideas and resources. One Division does not take higher priority over the other; each has an equal voice in the decision making process of the Department. Budgets are prepared independently forming a Department budget with four components while distinct needs may be met by transferring funds as needed across the Divisions. 

This model creates a functioning team of emergency services providers under a common infrastructure. Administrative and support cost are shared across divisions providing for economies of scale. Division staff are crossed trained to better serve the community. 

The Department is served by an Advisory Council (DESAC) whose function it is to advise the Department on matters of policy regarding the provision of emergency services within Queen Anne’s County. In order to carry out this mission there are four standing committees; Law Enforcement, EMS and Public Health, Communications, and Public Information and Education. DESAC provides a forum for all public health and safety departments and agencies to discuss issues of mutual concern, as well as to advise the Department on how best to serve them